PAYNE’S NURSERIES NEW STORE POLICIES DURING COVID-19!

OUR STORES AND GREENHOUSES ARE NOW OPEN! Please come in and shop!

 

We are so happy to be able to serve you. However, please read the information below so that we can ALL be safe and healthy, and this will ALLOW our stores to be OPEN with fewer restrictions in the future:
 
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1. Masks are REQUIRED at all times. Please wear a mask at all times in the store and the greenhouses.
2. Please keep at least 6 feet from others.
3. Please cough in your elbow/sleeve.
4. Please limit touching too many items unless you are going to buy them
5.  We will be Open 7 Days a week – Monday
thru Saturday – 9 am to 5 pm and Sundays 10 am to 4 pm.
6. We WILL NOT be doing any phone or email orders at this time.
7. Due to the COVID-19 health crisis and the possibility of cross-contamination with the transferring of your purchase to your car and in your house, we cannot issue any refunds or exchanges. However, once the Governor declares the COVID-19 orders are no longer in effect, we will happily honor our original plant guarantee.

 

Checklist for Entering our Locations:
• Wear a protective face covering.

• Stay home if you’re sick, coughing or have a fever

• Clean your hands often

• Practice 6 ft. of social distancing at all times

• Cover your coughs and sneezes with a tissue or the inside of your elbow

• Come with a “Wish List” to help speed up your shopping trip

• Limit touch points – only touch products you intend to purchase

• Follow posted signs and instructions from our team members

• Limit your trip to only 2 members of your household (Service Animals are permitted)

• Restrooms are closed to the public

Our Commitment to You:

• To limit the number of people in our stores at any given time to allow for social distancing
• To support our team members so they can stay at home when they’re not feeling well
• To frequently wash our hands
• To provide hand sanitizer in several locations so that customers can use as needed
• To install clear plexiglass at both stores as protection for our cashiers
• To frequently clean and disinfect our stores and sanitize any surface we consider a heavy use or touch surface. We leave the doors open all day so no one has to touch the door handles.
• To sanitize our shopping carts and basket handles after each use

We Thank You For Your Patience

Many of our team members have chosen to continue working, while others have decided to Shelter in Place. Both decisions are supported and appreciated by Payne’s Nurseries.

It does, however, leave us with a limited number of team members available to serve you. We thank you for your patience, as we continue to do all we can to provide you with the best customer service possible while addressing the challenges presented by COVID-19.

Our Inventory

In addition, we are not able to get in all of the merchandise we are accustomed to carrying. We are working to replenish as much of our stock as possible, based on product availability.

Please Refer To Our Terms Below:

We will not accept returns or exchanges at this time due to the health crisis. However, once the Governor declares her new policies and the COVID-19 orders are no longer in effect, we will happily honor our plant guarantee.

Landscapers: In trusting your expertise, we do not guarantee commercial or landscape purchases.